As CEO and Co-Founder, I am firmly committed to the OpenClinica user-driven experience where we enhance user experience by directly involving customers in our development process. This ensures that OpenClinica products and services genuinely meet customer needs and preferences. Our open source heritage remains strong in our commitment to the OpenClinica Community.
User-Driven Experience: Stack 19
Stack 19 is our best recent example of how OpenClinica prioritizes our customers.
In April, we announced three major new features:
- State-of-the-art study calendaring,
- Casebook enhancements, and
- Single sign-on to seamlessly integrate user roles and permissions across OpenClinica solutions.
Stack 19 also included hundreds of improvements to better serve our clinical trial customers. Many of these enhancements were directly inspired by feedback from our users, thanks to our open culture that encourages customers to candidly share their wish lists with us.
User-Driven Experience: OpenClinica’s Annual User Conference
Our emphasis on user-driven experience is also why we host an annual global user conference.
This year’s gathering, OC 24, featured customers from all over the United States and the United Kingdom — but also from Kenya, Poland, Argentina, Normandy region of France, France, Belgium, Austria, Switzerland, Germany, Denmark and even Tajikistan. Our annual conference not only helps our customers learn more about how to use OpenClinica solutions and services to manage studies more effectively but also enables us to actively listen to our customers and act on their requests to enhance the usability of our solutions.
As we shared at OC 24, my team and I continue to focus on four themes to create the best user experience and the most value for clinical trials:
- Better Data, Faster
Modern, self-service interface with reuse and rapid startup. - Unlock Existing Data Sources
Reduce time, expense, and improve quality by leveraging EHR data. - Frictionless Participant Experience
Data capture directly from study participants anytime/anywhere via their own devices. - Interoperable Solutions
Standards-based SMART on FHIR and microservices API-first architecture makes it easy to integrate with OpenClinica.
User-Driven Experience: What OpenClinica Customers Are Saying
Owned by Gartner, Inc., Capterra, Inc. is a free online marketplace vendor that serves as an intermediary between buyers and technology vendors within the software industry. The company assists consumers with selecting software for their needs with 2+ million verified user reviews, in-depth comparisons and research.
The most recent Capterra review of OpenClinica is from Vanessa G., head of IT. In February 2024, she gave OpenClinica five out of five stars and wrote:
Easy to create and update forms for data collection.
As a con, she added,
Automatic scheduling is a bit limited, however this is planned to be updated soon.
As I’m sure Vanessa knows – and you should too – automatic scheduling was part of our Stack 19 features and enhancements.
Four additional reviews, all of which were five stars, also were posted in February 2024:
- Adam P, Data Manager, said,
The support provided by the OpenClinica team cannot be beat. If I may list two things, the OC system is incredibly user friendly. We needed a centralized system to collect questionnaire responses from participants, record that data, enter clinical results, and upload copies of paperwork related to each participant visit. This system provides all of the above.
- Francesco L., Head of Clinical Data Systems, wrote,
Overall, the experience with OpenClinica has been very positive so far. Apart from being an all-encompassing system, it has a good support infrastructure and works pretty well even with the time zone differences (i.e., US/UK) and usually resolutions are provided in good time.
User feedback is always well received, and feature changes are genuinely considered to be included in the roadmaps. We have dealt with some pretty complex projects over the last couple of years and have had a positive experience.
- John R., Sr. Director, Clinical Research, titled his review, OC Enterprise offers a robust GxP compliant core EDC solution at a cost effective price point. He wrote,
Overall: We’ve enjoyed a very strong relationship with OC. They are very supportive of our changing needs, and this solution provided robust core EDC system as a very cost effective option for our growing data management programs. Their trainers and programming consultants have been exceptional at helping us learn and navigate the system. The customer service has been exceptional.
Pros: Highly cost effective for small firms; company’s focus on developing a robust, competitive SaaS solution for clinical data management; Company’s dedication to enhancements based on company’s evolving needs.
Cons: ePRO module has some limitations related to its effective use for patient diaries.
Here again, we heard our customers and — since this review — made multiple enhancements to facilitate better ePRO diaries. Two notable enhancements include the ability to leverage our advanced study calendaring functionality to enforce specific windows for ePRO forms (previously, windows couldn’t be automatically closed if they were missed). And, we enhanced the workflows within Participate (our ePRO solution) to help ensure protocol adherence in answering all required questions on ePRO forms.
- Krister K., a CTO, titled his review, Why I cannot live without OpenClinica. He wrote,
I have worked with OpenClinica for more than 15 years and loved how it has developed. The most important pros are the ease of set[ting] up a new study and the management functions. I cannot think of anything [as a con], I have worked with clinical studies my entire professional life and used any tool on the market and OpenClinica has resolved all the issues.
To read Francesco L.’s complete review and all of the OpenClinica reviews dating back to 2015, visit here!
To learn more about becoming part of our 500+ customer community, contact us!